Salesforce Sales Cloud Consultant Test

Which of the following are considered standard Salesforce objects?

1. Pricebook

2. Opportunity Product

3. Ticket

4. Contract

The correct answer is: Pricebook

The identification of standard Salesforce objects is critical for understanding the platform’s architecture and functionality. Pricebook is indeed a standard Salesforce object. It serves as a catalog of products and services available to customers and is integral to the sales process, allowing sales representatives to manage and reference the various pricing structures for those offerings. While Contract is also a standard object used in managing agreements with customers ensuring compliance and understanding of service terms, Opportunity Product can be a bit misleading as it is actually a junction object that represents the relationship between an Opportunity and a Product within the Pricebook. The Ticket object, on the other hand, is not a standard object in Salesforce; instead, it is part of the Service Cloud functionality often represented by cases in standard reporting. Recognizing which objects are classified as standard is crucial for navigating Salesforce effectively and leveraging its built-in features for customizing processes and workflows.