Salesforce Sales Cloud Consultant Test

What can agents do to customize their experience on the Salesforce mobile app for a custom object record?

1. Use the mobile Lightning Mobile Page for mobile users.

2. Build a separate Lightning App for mobile devices.

3. Set Action Visibility using the page layout editor.

4. Use Dynamic Actions to hide and show actions.

The correct answer is: Use Dynamic Actions to hide and show actions.

Agents have the ability to customize their experience on the Salesforce mobile app through the use of Dynamic Actions. This feature enables them to hide or show specific actions based on the context of the record or the user's profile. By leveraging Dynamic Actions, agents can create a more streamlined and relevant experience by displaying only the actions that are necessary or applicable for their current task, thereby improving efficiency and usability within the mobile app. Dynamic Actions are particularly useful in mobile contexts where screen space is limited, allowing agents to focus on the most pertinent features. This customization enhances user experience by allowing agents to tailor the mobile interface based on their specific needs and workflows, ensuring that they can access the right tools and information quickly and easily. While utilizing the mobile Lightning Mobile Page can provide a generic mobile experience for users, this option does not allow for the same level of dynamic customization based on the specific context of the record. Similarly, building a separate Lightning App for mobile devices is a broader approach that may not provide the tailored experience that Dynamic Actions offer. Setting Action Visibility using the page layout editor does not provide the same flexibility as Dynamic Actions, as it does not enable real-time context-based adjustments to button visibility.