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Question: 1 / 400

Which of the following is NOT a key component of the sales process within Sales Cloud?

Lead management

Opportunity management

Customer service management

Customer service management is not a key component of the sales process within Sales Cloud. The sales process primarily focuses on managing leads, opportunities, and forecasting sales.

Lead management involves tracking potential customers as they move through the sales funnel, ensuring that sales teams can prioritize and engage effectively. Opportunity management enables representatives to track specific business opportunities, manage their progress, and strategize for closing deals. Forecasting is crucial for predicting sales trends and outcomes based on historical data and current sales activity, helping organizations set realistic sales targets and prepare for future growth.

In contrast, customer service management generally relates to post-sale support and engagement, focusing on maintaining customer satisfaction and loyalty rather than directly driving sales through the prospecting and sales phases.

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Forecasting

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